TERMS OF SERVICE

Last updated: 21 April 2026

Please read these Terms of Service carefully before using the Valenview platform and services operated by Valenview Ltd ("us", "we", "our").

By accessing or using our Growth Operating System, website, and services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.

1. Definitions

  • "Platform" means the Valenview Growth Operating System, including all associated software, dashboards, apps, and tools provided to you.
  • "Services" means the managed marketing, advertising, SEO, content, and operational services we provide.
  • "Client", "you", "your" means the person, business, or entity using our Platform and Services.
  • "Content" means all text, images, videos, logos, and other materials provided by you or created by us on your behalf.
  • "Ad Spend" means the amounts paid directly by you to third-party advertising platforms (Meta, Google, TikTok).

2. Our Services

Valenview provides a Growth Operating System that combines connected software with expert execution. Our services include, but are not limited to:

  • Meta (Facebook/Instagram) advertising management
  • Google Ads management
  • Search engine optimisation (SEO)
  • Content creation and publishing
  • Reputation and review management
  • Website and landing page creation
  • CRM setup and pipeline management
  • Marketing automation
  • Reporting and analytics

3. Account Registration and Security

To access certain features of the Platform, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding the password that you use to access the Platform and for any activities or actions under your password. You agree not to disclose your password to any third party.

4. Fees and Payment

Our fees are set out on our Pricing page and in your specific proposal or order form. All fees are quoted in British Pounds Sterling (GBP) and are exclusive of VAT unless otherwise stated.

  • Management Fees: Billed monthly in advance.
  • Setup Fees: One-time fees, billed prior to commencement of work.
  • Ad Spend: Paid directly by you to the respective advertising platforms (Meta, Google, TikTok). We do not markup ad spend. You are responsible for maintaining valid payment methods with these platforms.

Payment is due within 7 days of invoice date. We reserve the right to suspend services for overdue accounts.

5. Subscription and Cancellation

Our services are provided on a subscription basis. The initial minimum commitment period is specified in your proposal (typically 6 months for SEO-inclusive tiers, 3 months for advertising-only tiers).

  • Cancellation by You: You may cancel your subscription by providing 30 days' written notice. Cancellation will take effect at the end of the current billing period.
  • Cancellation by Us: We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

6. Refunds

Please refer to our Refund Policy for full details. In summary:

  • Setup fees are non-refundable once work has commenced.
  • First-month management fees may be refundable if you cancel within 30 days and are unsatisfied, subject to our Refund Policy.
  • Ad spend paid directly to third-party platforms is non-refundable by us and subject to each platform's individual policies.

7. Intellectual Property

  • Your Content: You retain all rights to your logos, branding, text, images, and other materials you provide to us. You grant us a non-exclusive, royalty-free licence to use your Content solely for the purpose of providing the Services.
  • Our Work Product: We retain ownership of all proprietary methodologies, software, frameworks, templates, and systems we use to deliver the Services. Upon full payment, you are granted a non-exclusive, non-transferable licence to use any deliverables we create specifically for you (e.g., ad creatives, landing pages, reports) for your own business purposes.
  • Platform: All rights, title, and interest in and to the Valenview Platform remain our exclusive property.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Valenview Ltd, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Services;
  • Any conduct or content of any third party on the Services;
  • Any content obtained from the Services; and
  • Unauthorised access, use or alteration of your transmissions or content.

We do not guarantee specific results, revenue increases, lead volumes, or return on ad spend. Results vary by business, industry, market conditions, and other factors outside our control.

9. No Guarantee of Ad Approval

We do not guarantee that advertisements submitted to third-party platforms (including Meta, Google, and TikTok) will be approved. Ad creative, copy, and landing pages are subject to each platform's individual review processes and advertising policies, which are outside our control.

10. Indemnification

You agree to defend, indemnify and hold harmless Valenview Ltd and its licensees and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from your use of and access to the Services.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

12. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

13. Contact Us

If you have any questions about these Terms, please contact us:

Email: legal@valenview.com

Postal Address: [Your UK Registered Address], London, United Kingdom


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